Customer Help

Our customer care team are here to assist

Common purchase queries answered

Orders and Shipping

Order processing times including delivery are within 10 working days for shipping within the UK and 10-15 working days for international shipping. If you cannot wait for these times, please review your order

Click on the My Account icon near the “Search products” feature or from the menu and follow the screen instructions

Once your account has been created, you have 24 hours to change your shipping details. From the My Account menu page, follow the screen instructions

Once your order is ready to ship, you will receive a tracking number via email.

All credit card details are kept and processed by our payment processor Stripe over a secure SSL connection and encrypted with AES-256.

You can remove your card at any time.

We ship to most counties in the world.   For international deliveries we use DHL and for shipping within the UK we use Royal Mail.

Yes. If you order more than one wig you will receive them together

If you need to swap an item

Returns and Exchanges

We package our wigs with care. Firstly, they are placed in a plastic bubble bag and then a box. Once our wigs leave our warehouse we are not liable for any damages caused by the courier, you would need to take it up with them

Depending on the country, drop us an email and we’ll send the details over to you.

For any inquiries please feel free to email Customer Care and you will receive a response within 24 hours

Please email support straight away so we can adjust any shipping details. Also, from the My Account page, adjust your shipping details and notify us via email.

Due to our wigs being customized specifically for each client and hygiene reasons, once an order is paid for you will not be able to cancel your order

Yes. Details of when the wig will be available will be in the description box so please read carefully before ordering

Worldwide shipping

We ship within the UK, Europe, USA and other parts of the world

100% Raw Hair

Nothing is mixed, just pure Raw Hair for the best quality

Custom Wigs

Carefully hand painted for extra colour dimension

100% Secure Checkout

Stripe / MasterCard / Visa / AMEX / Paypal

© The Colour Plug 2020