Terms and Conditions

Custom wigs 

Please note that custom wigs and wigs on our website cannot be made exactly the same due to the placement of highlights and the original starting colour of the hair. Raw hair comes in all different shades of natural brown so lifting the hair will always give different results. However. We try our best to get it as close to the wig you have ordered.

The Colour Plug does not accept refunds on any bundles or wigs on our website due to the nature of each order being made by request. If, for any reason you are unhappy with your custom wig, we will agree to exchange your custom wig for another wig of equal value. 

We will not accept exchanges if the wig has been worn. If you decide to send your custom wig for an exchange please be advised that all shipping and handling costs will be at the customer’s expense  and we therefore suggest sending through a reputable courier that provides tracking information and delivery confirmation as we are not responsible for any lost packages. We must receive the wig before any exchanges are made.

Products will not be accepted for exchanges if there is any evidence of it being worn or tainted for example, dyed, lace cut or tinted or styled in any way or if any hair products have been applied. If any of the above terms and conditions have not been met, we reserve the right to refuse an exchange.

We recommend inspecting the custom unit thoroughly before trying it on if you have any doubt and would like to exchange it.

In the case you have provided the wrong measurements for a wig, cost of repair/replacement will be liable to the buyer including shipping and handling costs.

Our units do not come customised and it is advised a stylist is used to achieve the best possible look for your unit .

When sending your wig for an exchange please note that the wig must be sent in the original packaging and must be accompanied by the printed order receipt that was sent when the order was made. If this is not included in the packaging, your exchange will not be accepted.

Custom wigs must be received before an exchange can be granted.



Worldwide shipping

We ship within the UK, Europe, USA and other parts of the world

100% Raw Hair

Nothing is mixed, just pure Raw Hair for the best quality

Custom Wigs

Carefully hand painted for extra colour dimension

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